Privacy Policy

Last Updated: December 15, 2025

SPARX Studioz & Technologies (“we,” “us,” or “our”) operates the website www.sparxstech.com (the “Site”). This Privacy Policy informs you of our policies regarding the collection, use, and disclosure of Personal Information we receive from users of the Site.

We use your Personal Information only for providing and improving the Site and our services. By using the Site, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect several different types of information for various purposes to provide and improve our Service to you.

A. Personal Data

While using our Site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). This includes:

Identity Data: First name and last name.
Contact Data: Email address and phone number (collected when you request a quotation, sign up, or submit a support ticket).
Account Data: Username and password if you create an account on our platform.
Support Data: Information you provide when generating a support ticket via our support system (powered by SupportCandy).

B. Usage Data & Automated Collection

We automatically collect certain information when you visit, use, or navigate the Site. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as:

IP Address (Internet Protocol address).
Browser type and version.
Pages of our Service that you visit.
Time and date of your visit.
Time spent on those pages.
Cookies and Tracking Technologies: We use cookies to improve site performance and analyze traffic.

Note on Plugins: Our website uses Site Kit by Google and LiteSpeed Cache. These tools may collect usage data and store cookies on your browser to analyze website traffic and optimize site speed.

2. How We Use Your Data

SPARX Studioz & Technologies uses the collected data for the various purposes:

To provide and maintain our Service: Ensuring our website and support systems work correctly.
To manage your Account: Managing your registration as a user of the Service.
To provide Customer Support: responding to your support tickets and inquiries effectively.
To process Quotations: Using your phone number and email to provide the service quotes you requested.
To gather analysis: We use tools like Google Analytics (via Site Kit) to understand how users access our site so we can improve the user experience.
To allow interactive features: Allowing you to leave comments or reviews on our services.

3. Comments and Media

If you leave a comment or review on our site, the data shown in the comments form, as well as your IP address and browser user agent string, are collected to help spam detection.

4. Cookies and Tracking

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information.

Essential Cookies: Necessary for the website to function (e.g., keeping you logged in).
Performance Cookies: Used by LiteSpeed Cache to load pages faster.
Analytics Cookies: Used by Google Analytics to report on website usage statistics.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

5. Third-Party Service Providers

We may employ third-party companies and individuals to facilitate our Service (“Service Providers”), to provide the Service on our behalf, or to assist us in analyzing how our Service is used. These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Key third-party services we use include:

Google Analytics / Site Kit: For website traffic analysis.
WPForms / Forminator: For processing contact forms and data submission.
SupportCandy: For managing support tickets.

6. Data Security

The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

7. Data Transfer

Your information, including Personal Data, may be transferred to—and maintained on—computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

If you are located outside Pakistan and choose to provide information to us, please note that we transfer the data, including Personal Data, to Pakistan and process it there.

8. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your data:

The right to access: You have the right to request copies of your personal data.
The right to rectification: You have the right to request that we correct any information you believe is inaccurate.
The right to erasure: You have the right to request that we erase your personal data, under certain conditions.

To exercise these rights, please contact us at contact@sparxstech.com.

9. Children’s Privacy

Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us:

By email: contact@sparxstech.com
By mail: SPARX Studioz & Technologies, Abbottabad, Khyber Pakhtunkhwa, Pakistan.